1. Who operates this website
This website is operated by Windscreen Replacement Liverpool, a mobile vehicle-glass service based at 2 Fazakerley Street, Liverpool, L3 9TZ. References to "we", "us" or "our" in these terms mean Windscreen Replacement Liverpool.
2. Acceptance of these terms
By using this website, including by submitting a quote or contact form, you accept these terms. If you don't agree with them, please don't use the website — you're welcome to contact us by phone instead.
3. Permitted use
You may use this website to find information about our windscreen and vehicle-glass services, request a quote, and contact us. You may browse and print pages for your own personal, non-commercial reference.
4. Prohibited use
You must not:
- Use this website in any way that breaches applicable law
- Attempt to gain unauthorised access to this website, our systems, or any account or data held on them
- Submit the quote or contact form with false information, or as an automated/bulk submission
- Copy, scrape, or reproduce substantial parts of this website's content for commercial purposes without our permission
- Introduce viruses, malware, or other harmful code to the website (see section 20)
5. Information provided on the website
We take reasonable care to keep the information on this website accurate and up to date, including service descriptions and indicative pricing. However, indicative prices shown on the website are estimates for guidance only, based on typical vehicles and jobs — they are not a binding quotation for your specific vehicle (see section 9).
6. Quote requests
Submitting the quote form sends your enquiry — including any vehicle, damage and contact details you provide — to us so we can prepare and respond with a quote. It is a request for a quote, not an order or booking.
7. Accuracy of information you supply
Please make sure the vehicle, contact and damage information you give us is accurate and complete. An inaccurate registration, vehicle description, or damage description may lead to an incorrect quote, delay, or the need to re-quote once we see the vehicle.
8. Photographs you upload
You can optionally upload up to 4 photographs of the damage to help us assess the job. Please only upload photographs of the vehicle and damage, and avoid including other people, private documents, or anything else you wouldn't want shared. You confirm you have the right to share any photograph you upload with us. See ourPrivacy Policy for how photographs are handled.
9. Price estimates and quotations
Indicative prices shown on this website are estimates only, and can vary based on your specific vehicle, glass specification, sensor/camera equipment, and the damage found on inspection. We do not guarantee that every quote will match the indicative pricing shown online, and a firm price is only confirmed once we've reviewed your specific vehicle and registration details.
10. Availability and appointment times
We display our opening hours as "Open 24 hours" because we accept enquiries at any time, and aim to respond quickly. This does not mean every service, vehicle type, or appointment slot is guaranteed to be available immediately, or that fitting itself can always take place at any hour — actual appointment availability is confirmed with you directly once we've reviewed your enquiry.
11. No contract is created merely by submitting an enquiry
Submitting the quote or contact form does not, by itself, create a contract between you and us for any windscreen or vehicle-glass work, and does not guarantee an appointment. It simply sends us your enquiry so we can respond.
12. How a final service contract is formed
A contract for windscreen or vehicle-glass work is only formed once we've confirmed the price, appointment time, and scope of work with you directly — for example, by phone, email, or in person — and you've agreed to go ahead. Nothing on this website is an offer capable of acceptance simply by submitting a form.
13. Third-party or local service providers
Windscreen Replacement Liverpool arranges and carries out the work described on this website using our own mobile technicians. We don't pass your enquiry to an unrelated third-party fitting company as a matter of course.
14. Payment responsibility
This website does not process payments or take card details. Payment terms and methods are agreed with you directly once a booking is confirmed, and you are responsible for paying the price agreed for any work you book with us.
15. Vehicle access and your responsibilities
Mobile fitting requires safe, legal, and reasonably level access to your vehicle at the agreed location, with enough clearance around it to work safely. Please let us know about anything that might affect access (for example restricted parking or a shared driveway) when you book, so we can plan the appointment properly.
16. ADAS and calibration information
Some modern vehicles require Advanced Driver Assistance System (ADAS) camera or sensor recalibration after a windscreen replacement. Where this applies to your vehicle, we'll identify it and include it as part of your quote and appointment.
17. Intellectual property
The text, design, and other content on this website belong to Windscreen Replacement Liverpool or our licensors, unless stated otherwise. You may not reproduce, republish, or commercially exploit this content without our permission.
18. Links to third-party websites
This website may in future include links to third-party websites. We don't control those websites and aren't responsible for their content, availability, or privacy practices.
19. Availability and technical interruptions
We aim to keep this website available, but we don't guarantee uninterrupted access. The website may occasionally be unavailable for maintenance, technical issues, or reasons outside our control. If the website or quote form is unavailable, please call us directly instead.
20. Viruses and misuse
We take reasonable care to keep this website free of viruses and malicious code, but we can't guarantee it will always be free of them. You're responsible for using appropriate virus-protection software when accessing this website. You must not knowingly introduce viruses, malware, or other technologically harmful material to this website.
21. Liability
We provide this website, and the information on it, on the basis that it is used sensibly and for its intended purpose. To the fullest extent permitted by law, we are not liable for any loss or damage arising from your use of this website that we couldn't reasonably have foreseen, or that results from circumstances outside our control (for example, an internet outage). This does not affect any liability we cannot legally exclude (see section 22) or any statutory rights you have as a consumer (see section 23).
22. Rights that cannot legally be excluded
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited under UK law.
23. Your consumer rights
If you're a consumer, these terms don't affect your statutory rights, including those under the Consumer Rights Act 2015 in relation to any service you book with us. Nothing in these terms is intended to ask you to waive any consumer right.
24. Changes to the website and these terms
We may update this website and these terms from time to time, for example to reflect changes to our services or the law. The "last updated" date at the top of this page shows when these terms were last revised.
25. Governing law
These terms are governed by the law of England and Wales, and any dispute relating to them will be subject to the exclusive jurisdiction of the courts of England and Wales — without affecting any mandatory consumer protections that apply in your own country of residence.
26. Contact details
For anything in these terms, contact Windscreen Replacement Liverpool at info@windscreenreplacementliverpool.co.uk or 0151 453 9442.
See also our Privacy Policy and Cookie Policy.